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Welcome To CruisePak CruisePak is Customer Relationship Management Software (CRM) that helps run a travel agency or home based travel business. CruisePak tracks all types of travel including cruises, tours, air, cars, hotels, rail, and most any other type of travel booking. CruisePak also thoroughly tracks groups. From the full charter to the group minimum, when it comes to groups, CruisePak has got it covered. Read More...
1. Getting Organized Is The First Step To Success! Travel is a time sensitive business. Every day, things happen. customers travel, customers return, the weather changes, civil unrest ensues, flight delays, final payments are due, commissions become receivable, the list goes on and on. Implementing CruisePak as your information technology backbone guards against the onslaught becoming unmanagable thereby avoiding the "fire drill" mentality.
2. Retaining and Obtaining New Clients Keeps It All Going! A booking is actually the result of a lengthy process of marketing. Even if the client just walked in, or called out of the blue, they still had to hear about you from somewhere. Most customers, however, come as a result of marketing campaigns. Whether the campaigns are postcards, email blasts, Cruise nights, bridal shows, radio spots, newspaper ads, etc., they all are promotional campaigns designed to attract new and retain existing customers. Read More.... 3. Knowing The Financials Keeps You In Business! Your in business for profit....Right? CruisePak provides all the tools necessary to keep an up to the minute financial picture for your business. Client Receivables, Vendor Commission Receivables, Agent Payables, Write Checks, Receive Commissions, Income Statements, Balance Sheets, tons of reports and more. Furthermore, although CruisePak comes with it's own integrated accounting system, thus saving you countless bookkeeping dollars, CruisePak also integrates with other third party accounting systems such as Quickbooks. With CruisePak, your financial managment capabilities are so thorough that you will be hard pressed to find any deficiencies. Read More.... 4. Knowing Your Legal Requirements Guards Against Adversity! Aside from the common business requirements of compliance with all your state and federal reporting and licensing requirements, the travel professional needs to pay particlar attention to 3 major aspects of their business. The first is having the need to purchase Errors and Omissions (E&O) insurance. If you are working with a parent/host agency, they are most likely covered and thus you fall under their coverage umbrella. If you are not working with a covered agency, then you will need to purchase your own. The second significant issue is with regards to your invoice that you provide to customers. The boilerplate Terms and Conditions included with the invoice need to be clear and concise such that they alleviate you from responsibility if the actual travel product supplier(s) fail to meet customer expectations. It is important to note that most agents aren't aware that the invoice is a binding contract between themselves and the customer. The Third and MOST significant issue involves the new requirements to protect Customer Data. These laws are designed to guard against identity theft and vary from state to state. Because you are in the travel industry, your type of data is the most coveted by thiefs. Travel data is more valuable then credit card data because Travel data often contains a person's social security number and/or passport number. Read More.... 5. If You Got This Far.... You are ready to download, install, and begin using the CruisePak software. To download the software, please click on the following orange button (link).  If you need additional assistance, goto the Help portion of the site. If you would like additional, more in-depth information on a particular topic, please visit the Publications area of the site.
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